Report Id: d50fe7ab-ca61-11e3-9e10-6805ca17040a"įaulting module path: C:\Windows\system32\KERNELBASE.dllįaulting application path: C:\Program Files\MyApp\bin\MyApp.exeįaulting application start time: 0x01cf5e44d3e971c2įaulting module name: KERNELBASE.dll version. I noticed these entries in the log: Description: The process was terminated due to an unhandled exception. You can find instructions here on Clean Uninstall of Dynamics 365 CRM.I recently received some system event logs from one of our clients running our application on a virtual machine. After a clean uninstall of CRM, it worked. Ultimately I found Microsoft O365 Dynamics CRM Plugin was the culprit. Ran Quick Repair install for Office 365 – NopeĨ.Ěfter Creating a new profile (and not deleting the old one) in Outlook The user was able to use outlook like normal…. (this plugin is typically the culprit of a lot of issues) Did not workĥ. You can find instruction for the Framework Verification tool here:Ĥ. Net Framework Setup Verification Utility – all verified OK Net Framework Repair Tool did not find anything.ģ. Windows will close the program and notify you if a solution is available.Ģ. Windows host process (Rundll32) has stopped workingĪ problem caused the program to stop working correctly.
Ran into an issue deleting the old Profile, because of this I continued some troubleshooting. Recreated profile Start -> Search -> Control Panel -> Mail More than likely this is an issue with a plugin or the profile itself, but with due diligence I’m going to run some additional tests.ġ. Report Id: 6ce61bd8-fa3d-474a-821b-fbaf80f114dfįaulting package-relative application ID: 0, time stamp: 0x593710c8įaulting application start time: 0x01d3271ba737d138įaulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXEįaulting module path: C:\Windows\Microsoft.NET\Framework\v9\clr.dll 2099, time stamp: 0x5974fbeaįaulting module name: clr.dll, version. Reinstalling both Office 365 and a CLEAN install of Microsoft O365 Dynamics CRM resolved the issue.įaulting application name: OUTLOOK.EXE, version. Further troubleshooting did not reveal the root cause.
Even under control panel -> Mail, I was unable to remove it. The users profile ended up being corrupted, which is almost always the reason why outlook cannot open, it also (which is weird), prevented me from deleting the profile. User came in to find the C:\ Drive full, user cleared data of C:\ but ended up having an issue where Outlook would stop working on load.
User downloaded a large file, and then ran a program that processes that data, creating even more data, that ultimately filled up the C:\ Drive. Outlook Stops Working on Load due to clr.dll and Corrupt Profile
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